How communication has evolved
I called the bank this morning to request the closure of one of my personal bank accounts. Three call transfers later I eventually was told by the call handler that I had to inform them of the requested closure by letter. ‘A letter?’ I asked ‘Can I do it by email instead or even easier, do it online?’ It was explained why a letter was the only option, something to do with security and the bank needing my signature.
10 May 2016